h5rajabaji Privacy Policy

1 Introduction and Applicability

This privacy policy ("Policy") applies to the h5rajabaji platform and all related services. When you register on h5rajabaji, use our website, or access our gaming services, you agree to the terms of this Policy.

h5rajabaji is committed to providing a safe, fast, and enjoyable online gaming environment for players in Bangladesh. Protecting your personal information is a fundamental part of our service. Please read this policy and contact our support team if you have any questions.

This policy covers the following: what types of information are collected, why they are collected, how they are used and stored, when they may be shared with third parties, and what your rights and choices are.

2 Information We Collect

h5rajabaji collects various types of information to create and manage your account, provide services, and ensure security.

2.1 Information You Provide Directly

When you register or use our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Current address and national ID number (where applicable)
• Payment information — such as bKash, Nagad, or Rocket account numbers
• Account preferences and preferred communication language

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address, device type, and operating system
• Browser information and browsing history within our site
• Login and logout times and session duration
• Game play history, bets, and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Additional information may sometimes be received from trusted third parties for the purpose of identity verification or fraud prevention. Such information is handled with strict confidentiality.

3 Purposes for Using Information

h5rajabaji uses collected information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account and providing you with our full range of services.
• Payment Processing: Securely completing deposits, withdrawals, and other financial transactions.
• Age and Identity Verification: Ensuring that platform users are 21 years of age or older.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, fraud, and suspicious activity.
• Support Services: Providing assistance with your inquiries and issues via live chat and email.
• Responsible Gaming: Identifying users who may be at risk of excessive gambling and providing the necessary support.
• Legal Compliance: Complying with applicable laws and regulations.
• Service Improvement: Conducting analysis to improve platform performance, game quality, and user experience.
• Communications: Sending important updates, account-related notifications, and relevant promotional information (based on your consent).

4 Data Storage and Security

h5rajabaji uses industry-standard technology and practices to keep your personal information secure. We believe security is an ongoing commitment, not a one-time task.

4.1 Encryption and Technical Safeguards

• All data transmissions are protected by SSL (Secure Sockets Layer) encryption.
• Sensitive information such as payment details is stored using industry-standard encryption algorithms.
• Our servers undergo regular security audits.
• Firewalls and intrusion detection systems are active to prevent unauthorized access.

4.2 Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Information may be retained for an additional period if required to meet legal obligations, resolve disputes, or enforce our agreements.

4.3 Staff Access Controls

Only authorized staff who need access to personal information as part of their job responsibilities can view it. All staff are bound by strict confidentiality agreements and receive regular training.

5 Sharing Information with Third Parties

h5rajabaji does not sell, rent, or transfer your personal information to any third party for marketing purposes. However, information may be shared in certain circumstances:

5.1 Service Providers

Necessary information may be shared with trusted partners to provide core services such as payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and customer support. These partners may only use the information for specific tasks and are bound by strict confidentiality agreements.

5.2 Game Providers

Games from providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others are available on our platform. These providers may receive the minimum information needed to operate the games, such as a player session ID.

5.3 Legal Requirements

Disclosure of information may be required in response to a court order, a request from a regulatory authority, or a lawful demand from a law enforcement agency. In such cases we will only provide the information that is legally required.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance if such a situation arises.

6 Cookies and Tracking Technologies

h5rajabaji uses cookies and similar technologies to improve your browsing experience and analyze platform performance.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the site, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Collect site usage statistics to help improve our services.

6.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

7 Your Rights and Choices

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, although some information must be retained to meet legal obligations.
• Right to Object to Processing: You may object to your information being processed for specific purposes.
• Withdraw Marketing Communications: You may stop receiving promotional emails and messages at any time.
• Data Portability: In certain circumstances you may request your information in a structured, machine-readable format.

We will aim to respond to requests to exercise these rights within 30 days of receipt.

8 Privacy of Minors

h5rajabaji strictly does not provide its services to anyone under the age of 21. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor is using our services, we will immediately close the relevant account and delete their information. If you believe a minor has registered on our platform, please notify our support team immediately.

9 International Data Transfers

h5rajabaji may store and process information on servers outside Bangladesh. In such cases we ensure that transferred information is protected under appropriate security measures. All of our service providers comply with international data protection standards.

For data transfers we ensure both technical and organizational security measures, including end-to-end encryption and access control systems.

10 Policy Changes and Updates

h5rajabaji reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• By displaying a notice on our platform.
• By sending a notification to your registered email address.
• By updating the "Last Updated" date at the top of this page.

If you continue to use our platform after changes have been made, you will be considered to have agreed to the updated policy. We recommend that you review this policy regularly.

11 Responsible Gaming and Data Protection

At h5rajabaji we believe that responsible gaming and personal data protection are closely connected. Information about your gaming behavior is used solely for your protection.

Our system can automatically detect patterns of problematic gaming behavior and provide support to you when needed. This information is used with respect for your privacy.

To learn more about responsible gaming, visit our Responsible Gaming page.